Rapid technician deployment for break-fix repairs, installations, and hands-on IT support. When remote troubleshooting isn't enough, our engineers are on the ground fast — with same-day emergency response in Tokyo and nationwide coverage across all 47 prefectures.
Critical issues in the Tokyo metro area receive same-day technician dispatch. We prioritize severity to get your systems back online as fast as possible.
Our network of certified engineers and partners covers all 47 prefectures across Japan. Next-business-day dispatch for major cities, within 48 hours for remote areas.
Hardware failures, component replacements, and equipment repairs handled onsite. Our technicians arrive with common spare parts to minimize downtime.
Connectivity issues, switch failures, cabling problems, and Wi-Fi disruptions diagnosed and resolved onsite by experienced network engineers.
Submit a dispatch request via phone, email, or our ticketing system. Include site details and issue description.
We assign the right engineer based on skill set, location, and urgency. You receive confirmation with ETA and technician details.
Our technician arrives onsite, diagnoses the issue, and performs the repair or installation. Real-time updates throughout.
Receive a detailed service report with work performed, parts used, and recommendations for preventing future issues.
We manage over 30 locations across Tokyo and needed a partner who could respond fast when things break. Thinkers GK's dispatch team has been incredibly reliable — same-day response for critical issues, every single time.
Whether it's an emergency or a planned visit, we'll get the right engineer to your location fast. Tell us what you need and we'll handle the rest.