Services

Services built around how work actually gets done in Japan.

Thinkers GK supports companies that need clear IT execution in Japan: user support, site work, infrastructure change, security handling, lifecycle work, and strategic modernization. We operate as the primary service provider and orchestrator — one accountable layer that coordinates vetted partners nationwide.

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How delivery works

One operating lane, built for Japan-wide execution.

You get one accountable partner while we coordinate regional fulfillment, keep documentation clean, and deliver the proof that leadership expects.

01 · Scope

Clarify scope and risk before execution.

We translate business requirements into a clean execution plan with milestones, owner assignments, and escalation points.

02 · Execute

Deploy regional teams with central oversight.

Vetted partners deliver onsite work while Thinkers GK manages coordination, quality, and handoffs.

03 · Prove

Deliver documentation and evidence.

Audit-ready reporting, chain-of-custody, and certificates make internal compliance easy to defend.

Best first engagements

Three clear ways to start with Thinkers GK.

For many teams, the right first step is not a broad retainer. It is a sharply scoped engagement that reduces risk, creates clarity, and opens the next phase with better information.

Urgent fleet refresh

Win10 Exit Sprint

For offices still carrying Windows 10 risk. We handle audit, refresh planning, user migration coordination, onsite swaps, and secure disposal.

  • Good fit for office moves, downsizing, and hardware refresh cycles
  • Includes chain-of-custody and closeout reporting
Related service → View full scope
Modernization diagnostic

Legacy Bridge Assessment

For teams trapped between legacy systems, spreadsheets, and fragmented SaaS. We map the current state and recommend the first bridge forward.

  • Paid assessment with executive readout and phase-one roadmap
  • Designed to avoid reckless full replacement
Related service → View full scope
Governed AI operations

AI Control Tower Pilot

For companies that want AI to do useful work without becoming a black box. We pilot approvals, routing, logging, and safe human override.

  • Built for operator visibility and controlled autonomy
  • Strong fit for bilingual and compliance-sensitive environments
Related service → View full scope
Offer detail 01

Win10 Exit Sprint

This offer is designed for teams that already know the refresh has to happen and need a clean, execution-minded path from audit through swap and disposal.

Discuss this offer
Typical timeline Usually 1 to 4 weeks depending on endpoint count, site count, and disposal requirements.
Typical deliverables Fleet summary, refresh plan, swap runbook, chain-of-custody records, and completion report.
Budget shape Audit engagements typically start from JPY 120,000. Full execution is scoped by fleet size, site count, and onsite requirements.
Not ideal for Teams still undecided on whether to refresh at all, or organizations expecting unlimited onsite work inside a small fixed fee.

What is included

  • endpoint and readiness audit
  • refresh and migration sequencing
  • onsite swap / collection coordination
  • secure ITAD with documented closeout

Best fit

  • offices under refresh deadlines
  • office move or downsizing events
  • teams needing chain-of-custody and certificates

How it runs

  1. qualify current fleet and deadline pressure
  2. define rollout and migration plan
  3. execute onsite work and secure disposal
  4. deliver completion report and evidence
Offer detail 02

Legacy Bridge Assessment

This is the right first step when the problem is bigger than a ticket but still too unclear for a full implementation project.

Discuss this offer
Typical timeline Usually 2 to 4 weeks depending on stakeholder availability and systems in scope.
Typical deliverables Executive summary, current-state map, bottleneck analysis, bridge recommendation, and phase-one roadmap.
Budget shape Assessments typically start from JPY 300,000 and expand with workshop depth, stakeholder count, and system complexity.
Not ideal for Teams looking for free consulting before any commitment, or organizations expecting a complete transformation plan without stakeholder access.

What is included

  • stakeholder interviews and current-state mapping
  • systems, workflow, and bottleneck analysis
  • bridge architecture recommendation
  • phase-one roadmap and next-step estimate

Best fit

  • legacy systems blocking change
  • spreadsheet and email-driven operations
  • teams needing a responsible modernization path

How it runs

  1. gather stakeholders and define current pain
  2. map systems and workflow dependencies
  3. recommend the safest bridge forward
  4. outline the first implementation phase
Offer detail 03

AI Control Tower Pilot

This offer is for teams that want operational AI to be useful, visible, and governable instead of becoming another unmanaged tool.

Discuss this offer
Typical timeline Usually 3 to 6 weeks including workflow triage, pilot setup, supervised run, and review.
Typical deliverables Workflow shortlist, approval matrix, routing baseline, pilot findings, and rollout recommendation.
Budget shape Pilot discovery and setup typically start from JPY 250,000. Broader managed coverage is quoted after the pilot scope is proven.
Not ideal for Organizations looking for fully unmanaged AI autonomy on day one, or teams unwilling to define approval and logging boundaries.

What is included

  • workflow shortlist and risk-band definition
  • approval matrix and escalation logic
  • model and tool routing baseline
  • pilot review and rollout recommendation

Best fit

  • teams already testing AI internally
  • operations that need approvals and auditability
  • environments where human override must stay visible

How it runs

  1. identify candidate workflows
  2. define what AI can and cannot do
  3. pilot under operator oversight
  4. decide whether to expand, limit, or stop
Operations & Support Helpdesk, managed services, service desk, and staff extension. Infrastructure & Delivery Field engineering, network work, relocation, AV, and migration delivery. Security & Risk Assessment, backup, access control, training, and Zero Trust programs. Transformation & Advisory Cloud, DX, AI integration, project leadership, and lifecycle change.
New strategic lanes

The next layer of support: modernization, security posture, and execution capacity.

Beyond day-to-day support, we are building out a stronger advisory and execution layer for companies that need to modernize responsibly in Japan. These pages are designed for buyers thinking about transformation, not just tickets.

AI Integration Microsoft 365 & SaaS DX Consulting Zero Trust Staff Augmentation Cloud Migration
IT operations planning and support
Category 01

Operations & Support

For teams that need a reliable day-to-day operating layer in Japan: end-user support, accountable service ownership, and extra delivery capacity when internal teams are stretched.

Daily operations
Core service

IT Support

Bilingual user support, remote troubleshooting, onsite follow-through, and issue ownership.

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Operating partner

Managed Services

Reporting, vendor coordination, planning, and a steadier operating cadence for growing teams.

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Workplace cloud

Microsoft 365 & SaaS Support

Support tenant administration, SharePoint and OneDrive issues, workflow failures, and connected SaaS escalations with clearer ownership.

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User-facing

Service Desk

A more structured inbound support lane for recurring user requests, tickets, and standard operating procedures.

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New

Staff Augmentation

Add delivery capacity for support, rollout work, PMO coordination, or specialist project tasks in Japan.

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Coordination

Project Management

Keep multi-vendor and multi-site IT work on track with clearer checkpoints and accountability.

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On the ground

Onsite Dispatch

Rapid local hands for installations, break-fix, surveys, and issue resolution when remote is not enough.

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Category 02

Infrastructure & Delivery

For organizations changing physical environments, deploying equipment, or moving core infrastructure without losing control of the project.

Execution
Field work

Field Engineering

Hands-on implementation across Japan for infrastructure projects, installs, swaps, and site readiness work.

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Connectivity

IT Networking

LAN/WAN, firewall, VPN, and network optimization work for offices and sites in Japan.

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New

Cloud Migration

Move workloads and operating patterns into the cloud with clearer sequencing, governance, and user impact control.

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Site readiness

Wireless Survey

Assess coverage, reduce dead zones, and plan reliable Wi-Fi environments before rollout or relocation.

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Move planning

Office Relocation

Coordinate move sequences, cutover windows, equipment handling, and readiness checks for office changes.

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Meeting rooms

AV Solutions

Conference room, signage, and presentation environments designed to work reliably for real teams.

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Category 03

Security & Risk

For teams that need to improve security posture, reduce operational risk, and create more defensible access and recovery models in Japan.

Risk reduction
Core service

Cybersecurity

Assessments, vulnerability handling, remediation guidance, and practical security operations.

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New

Zero Trust Programs

Move from broad implicit access to a cleaner model built around identity, device trust, and policy enforcement.

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Physical security

Access Control & Surveillance

Control who can enter, when, and how, with cleaner physical security integration.

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Recovery readiness

Data Backup & Recovery

Reduce recovery risk with backup design, restoration planning, and realistic recovery expectations.

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People layer

Cybersecurity Training

Support awareness-building, phishing readiness, and more resilient user behavior in mixed-language environments.

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Category 04

Transformation & Advisory

For leadership teams planning modernization, cloud change, AI adoption, or broader operating-model upgrades without losing sight of delivery reality.

Advisory
Planning

Cloud & Consulting

Evaluate platforms, architecture options, and the right next step before committing to large changes.

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New

DX Consulting

Turn digital transformation from a slogan into an operating roadmap with practical milestones and ownership.

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New

AI Integration

Bring AI into real workflows with governance, system fit, and operational accountability built in.

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Lifecycle

IT Asset Lifecycle

Support procurement, refresh, recovery, and end-of-life handling with stronger control and documentation.

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Disposal

IT Asset Disposal (ITAD)

NIST 800-88 aligned data destruction, chain of custody, and certified recycling across Japan.

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Reliability

Hardware Maintenance

Protect uptime and asset health with preventive maintenance and more disciplined break-fix handling.

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How clients usually engage

Different entry points, one operating picture.

Some companies come to us for a single urgent issue. Others start with one service line and then expand into a broader operating relationship. The important part is that the work does not stay fragmented between users, vendors, sites, and leadership reporting.

Single project Managed operating layer Regional field execution Transformation program
Open Why Us
Common buying triggers What we hear first
Support pressure The local office is growing, but user support and vendor handling are too fragmented. Change pressure We need to relocate, modernize, migrate, or tighten security without losing control of the project. Leadership pressure Headquarters wants better visibility, cleaner reporting, and stronger accountability for what is happening in Japan.
Next step

Tell us what is changing, blocked, or overdue.

If you are not sure which service line applies yet, that is fine. Start with the problem. We will help you scope the right combination of support, delivery, and advisory work for Japan.

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