Services

Everything your IT needs.

From daily support to strategic consulting, we provide comprehensive IT services designed for businesses operating in Japan.

Support

IT Support & Helpdesk →

Your first line of defense against IT disruptions. Our bilingual team provides responsive support across all channels — phone, email, chat, and on-site.

  • 24/7 remote helpdesk with English and Japanese support
  • On-site technician dispatch within Tokyo metro area
  • Proactive monitoring and alerting
  • Ticket management with SLA tracking
  • User onboarding and offboarding
Bilingual IT support specialist at helpdesk

Quick facts

Response time: Under 30 minutes for critical issues

Languages: English, Japanese

Coverage: 24/7/365

Field engineer working in server room

Capabilities

Scope: Single workstation to full office buildout

Geography: All 47 prefectures in Japan

Team: Certified engineers with enterprise experience

Engineering

Field Engineering →

Hands-on technical work that requires boots on the ground. Our field engineers handle hardware deployments, network installations, and complex migrations across all of Japan.

  • Server and network infrastructure installation
  • Office relocations with zero-downtime planning
  • Data center rack-and-stack services
  • Hardware break-fix and warranty support
  • Cabling and structured wiring
Security

Cybersecurity →

Protect your business from evolving threats with security best practices aligned with international standards. We make enterprise-grade security accessible for businesses of all sizes.

  • Security assessments and vulnerability scanning
  • ISO 27001-aligned security policies
  • Incident response planning and execution
  • Employee security awareness training
  • Endpoint protection and monitoring

Standards

Framework: ISO 27001

Data destruction: NIST 800-88

Approach: Risk-based, proportional to your needs

End-to-end coverage

Procure: Hardware sourcing and vendor management

Deploy: Configuration, imaging, and rollout

Manage: Asset tracking and maintenance

Retire: Certified data destruction and recycling

Asset Lifecycle

IT Asset Lifecycle Management →

From procurement to secure disposal, we manage every stage of your IT assets with NIST 800-88 compliant data destruction and environmentally responsible recycling.

  • Hardware procurement and vendor management
  • Asset inventory tracking and reporting
  • Certified data destruction with audit trail
  • Environmentally responsible e-waste recycling
  • Lease management and refresh planning
Managed Services

Outsourced IT Department →

Let us be your entire IT team. Predictable monthly pricing, enterprise-grade reliability, and a bilingual team that already knows your systems. Scale up or down as your business changes.

  • Dedicated account manager and engineering team
  • Monthly reporting and quarterly business reviews
  • IT strategy and roadmap planning
  • Vendor management and license optimization

What's included

Helpdesk: 24/7 bilingual support

On-site: Scheduled visits + emergency dispatch

Pricing: Flat monthly rate, no surprises

Platforms

Cloud: AWS, Azure, Google Cloud

Productivity: Microsoft 365, Google Workspace

Approach: Vendor-agnostic recommendations

Consulting

Cloud & IT Consulting →

Strategic guidance to modernize your IT. Whether you're migrating to the cloud, evaluating new platforms, or need a fractional CTO — we bring the expertise without the enterprise price tag.

  • Cloud migration strategy and execution
  • Infrastructure architecture planning
  • Technology stack evaluation
  • IT budget planning and optimization
  • Digital transformation roadmapping
Dispatch

Onsite Dispatch →

When remote support isn't enough, our technicians are on the ground fast. Break-fix repairs, installations, and hands-on support dispatched anywhere in Japan with guaranteed response times.

  • Same-day dispatch for critical issues in Tokyo
  • Next-business-day coverage nationwide
  • Hardware break-fix and replacement
  • Network troubleshooting and repair

Response times

Tokyo metro: Same day for critical, next day standard

Major cities: Next business day

Remote areas: Within 48 hours

Our process

Plan: Site survey, timeline, risk assessment

Pack: Labeled packing, inventory tracking

Move: Coordinated transport and setup

Test: Full systems verification before handover

Relocation

Office Relocation →

Moving offices doesn't mean downtime. We plan, pack, transport, set up, and test your entire IT infrastructure with zero-downtime strategies so your team can work from day one at the new location.

  • Pre-move site survey and infrastructure assessment
  • Asset labeling, packing, and inventory
  • Network and server setup at new location
  • Full testing and user validation
Project Management

IT Project Management →

From small rollouts to enterprise-wide transformations, our project managers keep your IT initiatives on track, on time, and on budget. We bring structure to complex technology projects.

  • Technology rollout planning and execution
  • Migration project management
  • Stakeholder communication and reporting
  • Risk management and contingency planning

Methodology

Framework: Agile or Waterfall, based on project needs

Reporting: Weekly status updates and milestone tracking

Survey types

Predictive: Pre-deployment RF modeling

Active: Real-time signal strength mapping

Post-install: Validation and optimization

Wireless

Wireless Survey →

Professional wireless site surveys to optimize Wi-Fi coverage, eliminate dead zones, and ensure reliable connectivity across your office.

  • Heatmap analysis of signal coverage
  • Access point placement optimization
  • Interference detection and mitigation
  • Capacity planning for high-density environments
AV Solutions

Audio Visual Solutions →

Meeting room AV setup, video conferencing systems, digital signage, and presentation technology for modern offices.

  • Video conferencing room design and installation
  • Digital signage deployment
  • Presentation system integration
  • Audio system design for meeting spaces

Platforms

Video: Zoom Rooms, Teams Rooms, Webex

Displays: Interactive panels, projectors, LED walls

Support: Installation, training, and ongoing maintenance

Solutions

Cloud PBX: Hosted phone systems, no hardware needed

SIP Trunking: Cost-effective line replacement

UC: Unified voice, video, and messaging

Telephony

VoIP Solutions →

Cloud phone systems, SIP trunking, and unified communications for cost-effective business telephony.

  • Cloud PBX deployment and migration
  • SIP trunk provisioning and configuration
  • Call routing and IVR design
  • Number porting and carrier management
Networking

IT Networking →

LAN/WAN design, firewall configuration, VPN setup, and network performance optimization for reliable, secure connectivity.

  • LAN/WAN architecture design
  • Firewall and security appliance configuration
  • VPN setup for remote and branch offices
  • Network performance monitoring and optimization

Technologies

Switching: Cisco, Aruba, Meraki

Firewalls: Fortinet, Palo Alto, SonicWall

Wireless: Enterprise Wi-Fi 6/6E

Systems

Access: Card, biometric, and mobile-based entry

CCTV: IP cameras with cloud or on-premise storage

Integration: Unified with IT network infrastructure

Security

Access Control & Surveillance →

CCTV, access control systems, biometric readers, and physical security integration for comprehensive facility protection.

  • Access control system design and installation
  • CCTV camera placement and configuration
  • Biometric reader deployment
  • Remote monitoring and alert setup
Backup

Data Backup & Recovery →

Automated backup solutions, disaster recovery planning, and rapid data restoration to keep your business running no matter what.

  • Automated daily backup with offsite replication
  • Disaster recovery planning and testing
  • Rapid data restoration with minimal downtime
  • Cloud and hybrid backup solutions

Recovery targets

RPO: Recovery point as low as 15 minutes

RTO: Recovery time within hours, not days

Testing: Quarterly DR drills included

Program features

Phishing: Simulated attacks with real-time reporting

Training: Interactive modules in English and Japanese

Compliance: PIPA, GDPR, and ISO awareness

Training

Cybersecurity Training →

Interactive security awareness programs, phishing simulations, and compliance training to build a human firewall in your organization.

  • Phishing simulation campaigns
  • Security awareness workshops
  • Compliance training (PIPA, GDPR)
  • Incident response role-play exercises
Maintenance

Hardware Maintenance →

Preventive maintenance, break-fix repair, and spare parts management for all your IT equipment to minimize downtime and extend asset life.

  • Scheduled preventive maintenance visits
  • Break-fix repair with SLA guarantees
  • Spare parts inventory management
  • Equipment lifecycle tracking and reporting

Coverage

Equipment: Servers, workstations, printers, networking

SLA: 4-hour response for critical equipment

Parts: Common spares kept on-hand in Tokyo

Service levels

Hours: Business hours or 24/7 options

Channels: Phone, email, chat, self-service portal

Process: ITIL-aligned incident and request management

Service Desk

Service Desk →

Dedicated service desk outsourcing with ITIL-aligned processes and bilingual agents for seamless IT support.

  • Dedicated bilingual service desk agents
  • ITIL-aligned incident management
  • Self-service portal with knowledge base
  • Monthly SLA reporting and analytics

Need a custom solution?

Every business is different. Let's discuss what your IT needs look like and build a plan that fits.

Get in Touch