Your first line of defense against IT disruptions. Our bilingual helpdesk team provides rapid remote and on-site support across Tokyo and all of Japan — in English and Japanese, around the clock.
Get IT Support NowRound-the-clock remote support via phone, email, and chat. Our bilingual agents diagnose and resolve issues quickly — no matter where your team is located.
When remote troubleshooting isn't enough, our certified technicians are dispatched to your office. Same-day response in Tokyo, next-business-day across Japan.
We detect and resolve issues before they impact your business. Continuous monitoring of servers, networks, and endpoints with automated alerting and SLA tracking.
Seamless onboarding and offboarding of employees. Account provisioning, access control, email setup, and equipment configuration — all handled by our team.
Submit a ticket via phone, email, chat, or our self-service portal. Our bilingual team is ready 24/7.
We assess the issue, classify its priority, and assign the right engineer. Critical issues are escalated immediately.
Our team resolves the issue remotely or dispatches a technician on-site. You're updated at every step.
We confirm the fix, document the root cause, and implement preventive measures so the same issue doesn't happen again.
Switching to Thinkers GK's helpdesk was the best IT decision we made this year. Their bilingual team resolved a critical server issue at 2 AM on a Sunday — our Tokyo and London offices were back online within the hour. The proactive monitoring alone has cut our downtime by over 60%.
Tell us about your current IT challenges. We'll put together a tailored support plan — no commitment, no sales pitch.